Tendering, evaluation, and complaints integrity
Application
Conduct or require tendering, evaluation, and complaints handling using standard documents, disclosed criteria, bid-opening minutes, scoring sheets, and escalation procedures to prevent manipulated specifications, biased evaluation, unfair exclusion, and ignored complaints before award.
Resources
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Standard procurement documents (SPDs) and bid-opening minutes
TemplateWorld Bank
World Bank. (2016). Standard Procurement Document: Request for Bids (Works). Available from: https://thedocs.worldbank.org/en/doc/714331487953112744-0290022017/render/SPDRequestforBidsWORKSwithoutprequalificationJanuary2017.pdf
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Bid-evaluation templates, scoring sheets, and audit-trail documentation
TemplateWorld Bank
World Bank. (2025). Evaluating bids and proposals including use of rated criteria for procurement of goods, works, and non-consulting services. Available from: https://thedocs.worldbank.org/en/doc/9dcb7971706bf29b2732779c39922b77-0290012025/original/Evaluating-Bids-and-Proposals-with-Rated-Criteria-Feb-4-2025.pdf
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Procurement complaints workflow
TemplateWorld Bank
World Bank. (2017). Guidance: Procurement-related complaints. Available from: https://thedocs.worldbank.org/en/doc/975671478891365829-0290022017/original/GuidanceProcurementrelatedComplaints.pdf
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Procurement-related complaints handling and escalation procedure
GuidelineWorld Bank
World Bank. (2017). Guidance: Procurement-related complaints. Available from: https://thedocs.worldbank.org/en/doc/975671478891365829-0290022017/original/GuidanceProcurementrelatedComplaints.pdf
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Qualifications and Cost-Based Selection of Consultant
GuidelineFIDIC
FIDIC. (2023). Qualifications and Cost-Based Selection of Consultant (1st Edition). Companion source includes Selection of Consultant (2019). Available from: https://fidic.org/books/qualifications-and-cost-based-selection-consultant-1st-ed-2023